captanJ (November 30, 1999 at 12:00 am)

haha im naked!!! G

jbrdbr111 (November 30, 1999 at 12:00 am)

The supervisors did the same thing though..lol

tonyrueb (November 30, 1999 at 12:00 am)

based on there costumer service i can see why. you should never have to explain why you want to cancel and account, i would have talked to a superviser, its fine to ask why your canceling but if they dont want to explain then o well. the rep should have never spoken to him like that ever! i would have spoken to his boss

henka1980 (November 30, 1999 at 12:00 am)

John is not the problem here. The guy calling seems to have serious isues. Everybody know that an call center employee must ask this questions and try to "anti-churn" the customer. The customer of course realize this and can still be polite AND cancell his account. It's not hard unless you are method acting for "Psycho 2008". In the end I think that John getting fired was the best thing that could happen to him... AOL suxx! :-)

Saalvatorio (November 30, 1999 at 12:00 am)

Cancel The Account! =D

cwalwanis (November 30, 1999 at 12:00 am)

I did training for one of T-Mobile's call centers and they TRAIN you to do everything possible so that people will not cancel as well as many other forms of blowing smoke for various reasons to put it nicely. Needless to say, I decided not to remain there after seeing this.

FIyboy31 (November 30, 1999 at 12:00 am)

cancelling it this summer and then am getting fios

TheAinAmerica (November 30, 1999 at 12:00 am)

AOL needs to be stopped! Tell AOL we want our country back! - TheAinAmerica watch?v=Y9V9CetvXEs

krazykizza (November 30, 1999 at 12:00 am)

Stolen from CNN lmao!

slipknotsoadown (November 30, 1999 at 12:00 am)

heres how i canceled my account... i canceled my credit card i used and got a new one